Making Ballarat Station More Accessible

Article: One year since its establishment at Ballarat Station, the Travellers Aid service continues to provide vital assistance to more than 2,000 passengers. Travellers Aid staff and volunteers have been on hand to help passengers travel between platforms, coach or bus bays, the taxi rank, and car park drop off zones. The staff and volunteers assist passengers of all ages and abilities to use public transport by providing wheelchair-assisted transport, sighted guides for passengers who are blind or have low vision, and other various supports to commuters. The expansion of Travellers Aid to additional V/Line stations is one of several initiatives underway across the regional network to make stations, services, and amenities more accessible. The Allan Labor Government has invested $50 million to upgrade Ballarat’s train station with passenger lifts on both platforms and a connecting pedestrian overpass. The Travellers Aid service is available at Ballarat Station on weekdays from 7.30am until 3.30pm.

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